Paid Services Policy

Details regarding the features and benefits of each paid plan are available in GMAJOR’s official Service Plan Overview. Features may include enhanced product visibility, lead tracking tools, dedicated support channels, and more. The availability of features depends on the selected plan.

• GMAJOR’s paid services are available on both monthly and annual subscription models.
• All prices are displayed in [VND/USD] and are exclusive of applicable taxes unless otherwise noted.
• Payment can be made via accepted credit/debit cards, bank transfer, or designated e-wallets.

• Subscriptions automatically renew at the end of each billing cycle unless canceled by the user.
• By subscribing, you authorize GMAJOR to charge your saved payment method for recurring payments.
• A reminder email will be sent at least 5 days prior to the renewal date.
• Users can cancel auto-renewal at any time through their account dashboard. Cancellations take effect at the end of the current billing cycle.

• You may cancel your Premium subscription at any time through the dashboard.
• Benefits of the paid plan will remain available until the end of the current billing cycle.
• No prorated refunds will be issued for unused time unless stated in the Refund Policy.

Refunds are granted under specific circumstances to ensure platform fairness and sustainability. Please review the following conditions:

• Eligibility Period: Refund requests must be submitted within 14 days from the date of payment. Requests made after this period will not be considered.
• Unused Credits Only: Refunds apply only to unused service credits. If any portion of a feature (e.g., lead access, analytics tools) has been used, the plan becomes non-refundable
• Acceptable Reasons for Refunds:
• Inability to access paid features due to technical issues
• Duplicate or erroneous charges on the same account
• Platform-wide service disruptions caused by system failure
• Non-Refundable Cases include, but are not limited to:
• “I no longer need the service”
• “I didn’t receive inquiries immediately”
• “I changed my mind”

In such cases, users may cancel future auto-renewal but the current billing period remains active.

• Processing Fee: A 5% transaction fee will be deducted from any approved refund to cover administrative and platform costs.
• How to Request: Submit a refund request via the Payment History section in your GMAJOR dashboard. Processing may take up to 7–10 business days.

• Upgrade: Users may upgrade to a higher-tier plan at any time. Changes take effect immediately upon confirmation and payment.
• Downgrade: Downgrades will only apply from the next billing cycle and cannot take effect during the current cycle.

GMAJOR reserves the right to suspend or terminate access to paid services without refund in the following cases:

• Submission of fraudulent, misleading, or prohibited content
• Violation of the Terms and Conditions or Privacy Policy
• Unpaid invoices, chargebacks, or disputed transactions

• Paid plan users receive priority support via email or designated hotline.
• GMAJOR aims to respond to inquiries from paid users within 24 business hours.

• GMAJOR reserves the right to amend this Policy at any time.
• In the event of significant changes, users will be notified via email or in-platform notifications.
• Continued use of the paid service after such changes constitutes acceptance of the updated terms.